If your device doesn’t seem to be working as it should. Can you please try the following troubleshooting steps:
- Move the device closer to your wi-fi source. I have attached some advice on connectivity, set up and best practice which may help.
- Check the power supply/cable. Remember, you must use the cable supplied with the box (other USB-C cables may not be the correct voltage)
- Restart the device by disconnecting and reconnecting the power cable. Then follow the set-up information again (attached)
- To help with reliability and sustainability, please ensure your device is switched off when your site is closed.
There is also a QR code on the back of your device that directs you to a Linktree that has useful information about how to get the most out of your Tap to Tip device.
If your device is not working after doing these checks, please let us know.
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