There are a couple of reasons why a Tap to Tip® device may not accept tips:
- The device has dropped off the Wi-Fi network – just log in to the device to check that this is not the case.
- The customer may not have held their card close enough to the device to accept the tip.
- After a number of contactless payments, cards require a PIN to authenticate a payment. This is not yet enabled on the Tap to Tip® devices.
- The customer may not have sufficient funds.
- Tap to Tip® devices currently cannot accept American Express cards.
There is a QR code on the back of your device that directs you to a Linktree that has useful information about how to get the most out of your Tap to Tip device.
If this doesn’t resolve or you’re having frequent issues, please get in touch with our support team.
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