How do I receive my tips?

TiPJAR handles two different types of tips - Tronc (including Supertronc) tips and cash equivalent tips - and the journey your tips take to reach your wallet depends on the type of tip it is. Here's how each one works.

Tronc (Supertronc) tips

1. A customer tips through your employer's own tipping method - for example, their card machine or order and pay app - and your employer receives the money in their bank account just the same as they do with the money from sales.

2. Your employer sends the tip money to TiPJAR.

3. TiPJAR receives the data from your rota system, or uploaded CSV files, and uses this to calculate how the tips should be split.

4. Tips are allocated to your personal TiPJAR wallet, usually on a weekly basis - you should expect to receive your allocation by the end of the day on Friday (some employers run this monthly or biweekly instead, so timing can vary, check with your manager if you're unsure).

5. Because your employer collected these tips on your behalf, they're processed through TiPJAR's Supertronc payroll: tax is deducted and reported to HMRC, and you'll receive payslips and a P60 for them.

Cash equivalent tips

1. A customer tips through a method that never touches your employer at all - for example, a TiPJAR payment partner (like Tableyeti, Pepper or , or we collect them directly for you through out Tap to Tip machines or QR code tipping pages.

2. The funds are settled directly to TiPJAR - your employer never receives, has sight of or handles this money.

3. From there, distribution works just the same: either split using your employer's rota data so everyone who worked gets their fair share, or - for some integrations, like Domino's - rooted entirely to the specific team member who received that tip.

4. Tips are allocated to your personal wallet.

5. Because your employer never collected these tips, TiPJAR doesn't deduct any tax or report them to HMRC - they're treated as cash equivalent gratuities rather than employer-collected pay, so you won't see them on a payslip or receive a P60 for them.

Which type applies to you?

This comes down to how your employer or venue collects tips, rather than anything you choose yourself - some people will only ever see one type, but it's possible to have both if your workplace uses more than one tipping method. In that case, you'll see two splits a week. If you're not sure which applies to you, check with your employer or manager, or get in touch with our support team.

Once your tips reach your wallet

Whichever type your tips are, once they're credited to your wallet you're in control of what happens next: you can withdraw them instantly to your linked bank account, or let them be automatically transferred to your bank account on the third Thursday of the month regardless of whether it's tronc or not!