When will I receive my tips?

Remember, there are several moving parts involved in getting your tips to you as fast as we do and it involves a lot of people.

Processing and splitting

Our system is designed to process transactions as fast as possible - so tips don't get split at a specific time, they get split as soon as we've received all the data we need to do it. The splitting process itself can then take a few hours for the system to move all the money around.

This usually completes before midnight every Friday, and the tips are split for the prior week. Sometimes though, if there's an issue - for example, a rota that hasn't been signed off, or a problem with the reporting from your till system - it might take a bit longer. And often, if things move more quickly, it might be sooner! We'll always split tips as fast as we can.

Tracking progress in your wallet

You can see exactly where your tip split is up to using the progress bar in your TiPJAR wallet - this is also integrated with Live Activities on Android and iOS, so you can keep an eye on it without even opening the mobile app if you want to. 

The stages are:

Hours Signed Off - your manager has approved the hours for the period

Funds Settled - your tip funds have been received

Calculating - TiPJAR is calculating the split

Final Checks - We're checking that everything is ready to go

Split Complete! - the split has been approved and distributed

Each stage will show a yellow clock to show it's in progress or a green tick to show that it has been completed.

"Split Complete" means your tips have been approved and distributed - they'll land in your wallet shortly after. Exactly how long "shortly after" is can vary depending on how much activity the system is processing at that time.

Why it can take a bit longer during automatic payout weeks

On weeks that include the third Thursday of the month - when we automatically push everyone's wallet balances out to their bank accounts (see When will my tips to reach my bank account?) - the system prioritises completing that payout before approving any new splits. This means we're distributing a lot of tips on the Thursday and Friday of that week, so newly completed splits might take a little longer than usual to actually show up in your wallet.

From your wallet to your bank account

Once a tip split has been processed and approved, your share of the tips lands straight in your TiPJAR wallet. From there, you're in control of what happens next:

You can manually trigger a withdrawal at any time, or

You can simply wait - we automatically push any tips sitting in your wallet out to your bank account on the third Thursday of every month.